Keepontalking - Warranty

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Warranty

Every product sold on our website is under warranty by the manufacturer for the period of one year from the date of purchase. The manufacturer warranty covers repair or replacement of defective parts.

OEM (original equipment manufacturer) or Unlocked phones may carry international warranty. In such cases you need to contact the manufacturer overseas to get the product repaired or exchanged. More information and Contact Details of the manufacturer (warranty pages) will be sent with your order.

keepontalking.com does not provide any warranty, but we do offer a limited period (14 Day period) return or exchange policy. For more details please click here

1. Manufacturer Warranty: All products are covered under one year manufacturer warranty. Customer can send the product to be repaired directly to the manufacture. Certain conditions apply. See below for detailed descriptions.

	180 Marcus Blvd. Hauppauge, NY 11788	1-800-645-4994
	100 High Tower Blvd. Pittsburgh, PA 15205 (USA)	1-412 788-4533
	GN Jabra North America 700 E. Butterfield Rd., Suite 150 Lombard, IL 60148 (USA)	1-800-327-2230 1-630-442-6900
	1000 Sylvan Avenue Englewood Cliffs, NJ-07632 (USA)	1-800-243-0000 1-800-793-8896 0870 873 5454 (U.K)
	-	1-866-289-6686 (US) 00-44- 8709010555 (UK) (65) 6481 2000 (Singapore) For Motorola Accessories1-800-331-6456
	-	1-800-NOKIA20 1-877-997-9199 0845 0455555 (U.K)
	950 W. Maude Ave. Sunnyvale, CA-94085 (USA)	1-847-262-PALM 1-408-617-7000 +44 (0)118 974 2700 (U.K)
	9442 North Capital of Texas Highway Arboretum Plaza One, Suite 500 Austin, Texas 78759 (USA)	1-877-9-PARROT 1-877-972-7768
	Plantronics, Inc. 345 Encinal Street Santa Cruz, CA-95060 (USA)	1-800-544-4660 1-831-426-5858
	-	1-800-SAMSUNG 1-888-987-4357 00 44 870 601 0309
	Siemens Corporation Citicorp Center 153 East 53rd Street New York, NY 10022-4611 (USA)	1-800-SIEMENS 1-800-743-6367
	-	1-866-766-9374 1-800-374-2776 00-44-870 899 0000

CONDITIONS:

This warranty will not apply if the type or serial numbers on the Product has been altered, deleted, duplicated, removed, or made illegible. Manufacturer reserves the right to refuse free-of-charge warranty service if the requested documentation can not be presented or if the information is incomplete, illegible or incompatible with the factory records. Repair, at manufacturer option, may include re-flashing of software, the replacement of parts or boards with functionally equivalent, reconditioned or new parts or boards. Replaced parts, accessories, batteries, or boards are warranted for the balance of the original warranty time period. The Warranty Term will not be extended. Manufacturer does not warrant the installation, maintenance or service of the products, accessories, batteries or parts. WHAT IS NOT COVERED BY THE WARRANTY? This warranty is not valid if the defects are due to damage, misuse, tampering, and neglect or lack of care and in case of alterations or repair carried out by unauthorized persons.
The following are examples of defects or damage not covered by this product warranty:

1. Defects or damage resulting from use of the Product in other than its normal and customary manner.
2. Defects or damage from misuse, access to incompatible sources, accident or neglect.
3. Defects or damage from improper testing, operation, maintenance, installation, adjustment, unauthorized software applications or any alteration or modification of any kind.
4. Breakage or damage to antennas unless caused directly by defects in material or workmanship.
5. Products disassembled or repaired other than by Motorola in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim.
6. Defects or damage due to range, coverage, availability, grade of service, or operation of the cellular system by the cellular operator.
7. Defects or damage due to moist, liquid or spills of food.
8. Control unit coil cords in the Product that is stretched or have the modular tab broken.
9. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to customer normal use.
10. Leather cases (which are covered under separate manufacturer's warranties).
11. Products rented on a temporary basis.
12. Periodic maintenance and repair or replacement of parts due to normal wear and tear.

INSTALLED DATA Please make and retain a note of all data you have inserted into your Product (for example names, addresses, phone numbers, user and access codes, notes etc.) before submitting your Product for a Warranty service as such data may be deleted or erased as part of the repair or service process. Please note if you have downloaded material onto your Product (for example ring tones, ring tunes, screensavers, wallpaper, games etc.) these may be also deleted or erased as part of the repair or testing process. keepontalking shall not be responsible for such matters. The repair or testing process should not affect any such material that was installed by keepontalking on your Product as a standard feature.

2. FACILITATE:

As an international warranty process could be tedious therefore a customer can send the product under warranty repair to keepontalking to facilitate the warranty repair. keepontalking will facilitate the warranty process for the customer for the cost of $60 which includes cost of shipping the product overseas, cost of shipping back the product from overseas and the cost to ship it back to the customer in US. All additional repair charges if any are sole responsibility of the customer. keepontalking is only facilitating the complete warranty process and it cannot be held responsible for non repaired products by manufacturer.

3. OUT OF WARRANTY:

After 14 days return period if the phone is considered to be out of warranty and the phone does not meet the conditions above, or customer is not willing to wait as the warranty process which could take about 6 weeks. Customer may choose not to go with the warranty process and can get the product repaired through out of warranty process in order to get the product repaired promptly.
As these products carry international warranty, some customers hesitate to send their product OVERSEAS and do not want to wait for five to six weeks while the phone is repaired. While on the other hand, keepontalking offers a Repair Program at customer’s expense. Cost of repairing the product will be quoted once we have diagnosed the problem. Repair is guaranteed for 90 days against defects in materials and workmanship. Customer will also responsible for the shipping charges which might incur while shipping the phone to keepontalking and shipping it back to the customer.

4. Standard Repair:

For those who qualify for the manufacturer warranty but are reluctant to send their phone overseas and want to avoid the prolonged warranty process, can send the phone to keepontalking. keepontalking Repair Centre will notify the customer of the repair charges prior to any repairs will only charge after customer’s approval.

Customer is responsible for freight costs both ways (inbound/outbound) for warranty and non-warranty repairs.
keepontalking is not liable for damages incurred during shipment hence we recommend customers to insure their packages.
The in-house turn around target is fifteen working days. Some units may exceed this turn around time due to the lack of availability of parts needed. Customer Service will contact you if the repair extends beyond the standard turnaround. The repair does not extend the warranty beyond the original warranty period.